Privacy, plainly.

Coffee should be a comfortable part of your day. Here is how we handle the information you share with Slow Tide, and how to get in touch about it.

What you share

The subscription picker uses your coffee, delivery frequency, bag size and grind to show your plan and its price. Our store uses your contact details, delivery address and payment confirmation to manage orders. Please enter payment details only at checkout, never in the wholesale form or an email to us.

The wholesale form asks for your name, business name, email address and a message about what you are brewing. A phone number is optional. We use those details to reply to your inquiry and discuss coffee for your counter. You can also write to us directly.

How we use it

We use order information to arrange roasting and shipping, send shipment updates and help with changes, cancellations or delivery problems. Inquiry information helps us answer your questions. We do not sell your personal information or use an inquiry as permission to add you to a marketing list.

Who sees it

Slow Tide and its store and form providers can access information needed to handle your order or inquiry. Delivery providers receive the details needed to bring your coffee to you. We limit access to the people and services doing that work, and do not publish your messages.

While you browse

This website uses no analytics or advertising pixels. Google Fonts supplies our typefaces and receives ordinary page requests, including your IP address. Our hosting provider also processes request information to deliver and protect the site. The subscription picker does not need an account to show a price.

Keeping and deleting information

We keep inquiry details while we handle your request and any follow-up. Order records stay with us for customer support and required accounting records. When information is no longer needed for those purposes, we delete it. You can ask what we hold, correct a detail or request deletion by emailing hello@slowtidecoffee.example. We may need to confirm that the request is yours, and will explain if a record must be retained.